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January eight, 2016 at 9:02 am I dropped my car off for the Firestone in Columbia, MD 21044 on the Saturday Early morning to obtain my five,000-mile oil modify after each month and also a 50 %. I had questioned the General Manager, who was subbing in for client service rep. to provide the technician Verify my rear tire on the motive force mainly because it was running very low on air. I'd acquired the tires from Firestone Formerly and wished to know if there was a nail while in the tire to make sure that I might have it modified. The General Supervisor produced Be aware of it around the service sheet. I went to select up my automobile the following day once they experienced service my auto. I talk to the customer service rep. did the technician Check out my tire, he explained “Of course.” That was an LIE!! I went to pull my vehicle up into the side of the entrance and instructed The client service rep to examine the tire pressure. He straight away apologize to me and reported, “I don’t know why they didn’t check it.
In addition to all of this, the payments We've accrued through the entire course of action to make sure that Firestone was equipped to deal with the car, from upwards of $four hundred in tows, to insurance payments to vehicle payments for borrowing an acquaintance’s car, mainly because we trustworthy your business and its services, now come to feel entirely squandered. This method has not merely been annoying and time-consuming, but at this stage my husband And that i will not have confidence in that by the point we obtain the car back that the trouble will be completely solved. Heading into the vacation period with that fret is extremely disconcerning.
I named Andrew and he said deliver it again in And they might Examine the balancing. I went to Tampa, and took the car in on Saturday morning 1/thirty/16 to check the balancing. Andrew was there And that i questioned if he wanted to Choose a push so I could display him the issue. He claimed no, allow us to rebalance them and fix the steering wheel, then We'll check if the problem goes away. I went to eat at a meal close to the Firestone store. After a few minutes I observed the Manager drive away in my car or truck. He returned in fewer than 5 minutes. I concluded having and went back to Firestone. I asked a guy with the desk the things they uncovered on my car and he explained to me which they had to calibrate the balancing device, then it showed my tires required far more weights. I questioned Andrew what the person uncovered when driving my automobile, and he claimed it had been good per the check push. It had been precisely the same dude who altered the tire stress on my tires once the mounting. I asked if he took it over the highway For the reason that vibration was in extra of sixty miles an hour. He reported no, he took it around the block, that's a forty five mph zone. Whilst sitting inside the waiting spot, Andrew as well as the guy who took my motor vehicle for any ride bought right into a loud discussion, which received louder and commenced obtaining away from hand. Eventually they went into your shop and the dude speaking to Andrew bought extremely loud and was pointing his finger at Andrew and yelling. I could hear just fantastic even from the glass sitting down during the waiting around space With all the Television on. Right after a couple of minutes Andrew came in and asked if I wanted to Select a generate to examine the car. Even though in the vehicle I asked if he (Andrew) was the store supervisor, or one other man whom he was arguing with? Andrew advised me that another guy was the supervisor. I took the vehicle on route seventy five and took it around 90mph, with looks like very good results. The wheel is straight now, and I did feel some vibration, but minimum so Andrew And that i agreed for me to drive it some time and watch your situation.
April twenty, 2018 at two:forty two pm Just had my tires changed there very last week. When I picked my truck up there was more tire lube everywhere in the rims. Not a big offer. Just after washing my truck now I observed scratches all over the rim and a tremendous gouge in among the rims. I called and spoke with Invoice and he set me on maintain to have the retail store manager.
The shop manager, Jeff, just isn't using duty for that harm his technician prompted on his check out. Everything has long been a wrestle using this type of Jeff. I would like I had never stepped foot in his keep.
By Wednesday I'd seen oil stains in my driveway. I assumed, oh no! I just experienced my oil altered. Once i introduced my car or truck in only a few days soon after acquiring my oil adjusted at this exact same Firestone spot, the service adviser, Isaac, turned defensive. I wasn't accusatory, I just wanted my car reinspected. Ahead of that happened Isaac was likely into what it “could” be or article what “might” have took place. I lastly experienced to stop him and check with him to simply place the car about the raise so we could truly see what the challenge was.
Thanks for selecting Fin Do Mundo. I deeply apologize with regard to the code not Doing the job but I'm pretty joyful to listen to that upkeep responded immediately. I hope you savored your remain and We're going to see you again before long. SSVR Management
I've invested some huge cash in excess of the yr’s which I didn’t thoughts the mend of the car has to be finished. I must appear for one more car restore location but with any luck , not with firestone any longer. I will most probably only get my tires at The shop. Sincerely dissatisfied!
December 28, 2016 at nine:fifteen pm I am a USAF Disabled Veteran that served my region proudly. Not too long ago I used to be diagnosed with most cancers and also other serious diseases. My spouse and children And that i will substitute two tires at any given time. But, today when my wife and kids stopped by to obtain air over the tire. She was informed by “Henry” an worker that he wasn't likely to get it done!
She picked up her motor vehicle and took it on the dealership for diagnostics, and, predictably, they explained the bearings necessary changing. A person may very well be tempted to Imagine Firestone didn’t would like to honor their guarantee, and which they imagined we ended up far too Silly to figure this out. My partner and I and our 6 developed young children all Was Firestone customers – Of course, as soon as these bearings are changed at no charge to us (and they will be, whether or not the lawyer I function for should become find this involved), we’ll choose our organization elsewhere.
In numerous ways we felt an obligation at this time to bring it back to Firestone as a result of prior services, that we my review here felt we had been currently being billed an arm along with a leg involving the her explanation service and tow charges, that we would have liked your business to repair whatever could have been accomplished/discover the Authentic explanation for the issue.
The previous a few weeks have already been disheartening and disappointing due to the continued work currently being carried out at the next Firestone store: